Shipping policy
Our Shipping Commitment
We take great care in preparing, packing, and shipping every Brush and Pencil order. Each order is handled personally and packaged carefully to help it arrive safely and in good condition.
Processing Time
Orders are normally prepared and shipped within 1–2 business days, Monday through Friday, excluding holidays.
Processing time is separate from the carrier’s estimated delivery time.
If an unexpected delay affects your order, we will contact you.
Shipping Destinations
We currently accept website orders for delivery to:
- All 50 United States
- U.S. territories and possessions served by USPS
- APO, FPO, and DPO military and diplomatic addresses
Orders to Alaska, Hawaii, U.S. territories, possessions, and military or diplomatic addresses may require additional transit time. Some destinations may also require customs documentation or be subject to package-size, service, or content restrictions imposed by USPS.
We do not currently accept international orders through our online store.
Shipping Carriers
Most orders are shipped through the United States Postal Service.
Brush and Pencil may use FedEx, UPS, or another appropriate carrier when the package size, destination, cost, carrier limitations, or other circumstances make another service more suitable.
Oversized products may be shipped through a different carrier than the other products in the same order.
Tracking information will be emailed after the order has shipped.
Shipping Charges
Shipping charges are calculated during checkout according to the package weight, dimensions, destination, and available shipping service.
Shipping charges are separate from the merchandise price.
Promotions, Coupons, and Discounts
Unless a promotion specifically states otherwise, promotional offers, coupon codes, and product or order discounts apply only to eligible merchandise.
Promotions, coupons, and merchandise discounts do not reduce or apply toward:
- Shipping charges
- Oversized-package charges
- Taxes
- Address-correction charges
- Reshipping charges
- Other delivery-related expenses
A promotion includes free shipping only when free shipping is expressly stated as part of that offer.
Free Shipping
Eligible orders with a merchandise subtotal of $100 or more after all promotions, coupons, and discounts have been applied and before taxes receive free standard shipping within the contiguous United States.
For example, if an order has a merchandise subtotal of $110 and a discount reduces it below $100, the order no longer qualifies for free shipping.
Free shipping does not apply to:
- Alaska and Hawaii
- Expedited or upgraded shipping services
- U.S. territories or possessions
- APO, FPO, or DPO addresses
- Reshipping caused by an incorrect or incomplete customer address
- Address-correction or other carrier-imposed charges
Free samples, complimentary products, and promotional gifts do not count toward the $100 minimum.
Free shipping applies only to the standard shipping method selected by Brush and Pencil.
Oversized Products
LuxArchival® rolls and other oversized products may ship separately from the rest of an order.
Shipping charges for oversized products depend heavily on the package dimensions, destination, and carrier. The carrier used for an oversized product may therefore differ from the carrier used for ordinary orders.
Oversized products qualify for free standard shipping within the contiguous United States when the merchandise subtotal is $100 or more after promotions, coupons, and discounts and before taxes.
Delivery Estimates
Carrier delivery dates are estimates and are not guaranteed.
Weather, holidays, transportation interruptions, carrier delays, address problems, and other circumstances may delay a package after it has left our facility.
Orders traveling to Alaska, Hawaii, U.S. territories, possessions, or military and diplomatic addresses may require additional transit time.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please contact us promptly if you notice an address error. We cannot guarantee that an address can be changed after an order has been processed or shipped.
If a package is delayed, corrected, returned, or otherwise undeliverable because the customer provided an incorrect or incomplete address, the customer is responsible for any resulting carrier fees and the cost of shipping the order again.
This also applies to packages that are refused, unclaimed, or returned after unsuccessful delivery attempts.
Original shipping charges are not refundable. If the original order qualified for free shipping, the customer is still responsible for the actual cost of reshipping the package.
Packages Marked Delivered but Not Found
If tracking shows that a package was delivered but you cannot locate it, please:
- Check all entrances and areas around the delivery address
- Ask household members, neighbors, building staff, or anyone who may have accepted the package
- Review the carrier’s tracking details and any available delivery photograph
- Contact the carrier
- Contact Brush and Pencil at support@brushandpencil.com within 3 calendar days of the recorded delivery
We will assist with the carrier inquiry when appropriate.
A package marked as delivered does not automatically qualify for an immediate replacement or refund. We will review the circumstances and any information provided by the carrier before determining the appropriate resolution.
Packages Lost in Transit
If the carrier confirms that a package was lost before delivery, Brush and Pencil will send a replacement at no additional charge.
If the original product is no longer available, we will contact you to arrange an appropriate replacement or refund.
Damaged, Defective, Missing, or Incorrect Items
If an item arrives damaged or defective, is missing from the order, or is different from what you ordered, please contact us within the timeframe and follow the instructions stated in our Return and Refund Policy.
Contact Us
Questions about shipping or delivery may be sent to:
We normally respond within 1–2 business days.